Frequently Asked Questions
1. How can I book a room at Pahalwan Grand Royal?
You can book your preferred room directly through our website. Select your check-in and check-out dates, choose your room, provide the required details, and complete the payment process.
2. What payment methods are available?
We accept online payments through the secure payment gateway available on our website. Depending on availability, you may be able to pay using UPI, debit cards, credit cards, net banking, and other supported payment methods.
3. Is online payment secure?
Yes. Online payments on our website are processed securely through Razorpay. Your complete card, UPI, or banking credentials are not stored by the hotel.
4. Will I receive a confirmation after making the payment?
Yes. Once your booking is successfully completed, a booking confirmation will be sent to the email address or contact details provided during the booking process.
5. What if my money is deducted but my booking is not confirmed?
If the payment has been deducted but your booking is not confirmed, please contact Pahalwan Grand Royal with your booking details and payment transaction/reference number. We will verify the transaction and assist you accordingly.
6. What happens if my payment fails?
If your payment fails, please try again using another available payment method. If money has been deducted despite a failed payment, please contact us with your transaction details.
7. Can I cancel my booking?
Yes, cancellation is possible subject to the cancellation policy applicable to your booking. Please check the cancellation terms before completing your reservation.
8. How will I receive my refund?
If your booking is eligible for a refund, the refund will be processed through the applicable payment method or payment gateway, subject to the processing time of the payment provider and your bank.
9. How long does a refund take?
Refund processing time may vary depending on the payment gateway, bank, and payment method used. Once initiated, the refund may take additional time to appear in your account.
10. Can I modify my booking after payment?
Booking modifications are subject to room availability and the applicable booking and cancellation policy. Please contact the hotel as soon as possible if you need to modify your reservation.
11. Do the room prices include taxes?
Applicable taxes and charges will be displayed during the booking process. The final amount payable will be shown before you complete your payment.
12. What should I do if I have a payment-related issue?
For any payment, booking, refund, or transaction-related issue, please contact Pahalwan Grand Royal and provide your booking or transaction reference details so that we can assist you.
13. Is Razorpay responsible for my hotel booking?
Razorpay is the payment gateway used to process online payments. Hotel room availability, booking confirmation, cancellation, and hotel services are managed by Pahalwan Grand Royal.
14. Where can I find the Terms & Conditions?
Our Terms & Conditions, Cancellation & Refund Policy, and Privacy Policy are available on the website. Please review them before making a booking.