Terms & Conditions
Welcome to Pahalwan Grand Royal. By using our website and making a booking through our website, you agree to the following Terms & Conditions.
1. Hotel Booking
All bookings are subject to room availability and confirmation. Guests are required to provide accurate and complete information while making a booking. The booking confirmation will be sent to the email address or contact details provided during booking. The hotel reserves the right to refuse or cancel a booking in case of incorrect information, fraudulent activity, or other exceptional circumstances.
2. Payment
Payments for bookings can be made through the payment methods available on our website. Online payments are processed securely through our payment gateway partner, Razorpay. The hotel does not directly store your complete card, UPI, or banking credentials. Once the payment is successfully completed, a booking confirmation will be generated subject to room availability and successful processing of the booking. In case the payment is deducted but the booking is not confirmed, please contact the hotel with your payment/transaction details.
3. Booking Confirmation
A booking is considered confirmed only after successful completion of the booking process and confirmation from the hotel. Guests should retain their booking confirmation for check-in. The hotel may contact the guest to verify booking details where required.
4. Cancellation and Refund
Cancellation and refund policies may vary depending on the room, booking plan, or offer selected at the time of booking. Any applicable cancellation charges will be deducted according to the cancellation policy applicable to the booking. Eligible refunds will be processed through the original payment method or payment gateway, subject to the applicable payment and banking processing time. No refund will be provided for bookings that are non-refundable, where applicable.
5. Check-in and Check-out
Check-in and check-out timings are as specified by the hotel. Guests are required to provide valid identification documents at the time of check-in. Early check-in or late check-out is subject to availability and may be chargeable.
6. Guest Responsibilities
Guests are expected to follow the hotel's rules and regulations during their stay. Guests are responsible for any damage caused to hotel property due to their actions or negligence. The hotel reserves the right to take appropriate action in case of misconduct, illegal activity, or violation of hotel policies.
7. Pricing and Taxes
Room rates displayed on the website are subject to applicable taxes and charges as shown during the booking process. Prices and availability may change without prior notice; however, confirmed bookings will be governed by the price applicable at the time of confirmation.
8. Website Information
We make reasonable efforts to ensure that the information displayed on our website is accurate and up to date. However, occasional errors or technical issues may occur. The hotel reserves the right to correct any pricing, availability, or information errors.
9. Payment Gateway
Online payments on this website are processed through Razorpay. Payment processing is subject to Razorpay's applicable terms, conditions, and privacy practices.
10. Privacy
Any personal information provided while making a booking will be handled in accordance with our Privacy Policy. We use the information necessary to process bookings, provide hotel services, communicate with guests, and process payments.
11. Changes to Terms
Pahalwan Grand Royal reserves the right to modify these Terms & Conditions at any time. Updated terms will be published on this website and will become effective from the date of publication.
12. Contact Us
For any questions regarding bookings, payments, cancellations, refunds, or other hotel services, please contact us through the contact details provided on our website.
Pahalwan Grand Royal
Hathras, Uttar Pradesh, India